Frequently Asked Questions

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Veriterra.

By accessing or using Veriterra, you agree to comply with these Terms.

If you do not agree with these Terms, you should not access or use the platform.

2. About Veriterra

Veriterra is a Waste Intelligence & Compliance Platform that enables organizations to digitize waste operations, improve traceability, simplify compliance, and generate operational insights.

3. Eligibility

You may use Veriterra only if:

• You are authorized to act on behalf of your organization.
• The information provided is accurate.
• You comply with all applicable laws.

4. User Accounts

Users are responsible for:

• Maintaining the confidentiality of login credentials.
• Activities performed through their accounts.
• Promptly reporting unauthorized access.

Veriterra may suspend or terminate accounts that violate these Terms.

5. Customer Data

Your organization retains ownership of all information uploaded to Veriterra, including:

• Waste records
• Operational data
• Reports
• Certificates
• Uploaded documents
• Compliance records

Veriterra does not claim ownership of customer data.

6. Acceptable Use

Users must not:

• Upload unlawful or fraudulent information.
• Attempt unauthorized access.
• Interfere with platform operations.
• Reverse engineer or copy the platform.
• Use Veriterra for illegal activities.

7. Intellectual Property

All software, branding, logos, designs, content, and technology associated with Veriterra remain the exclusive property of Veriterra.

These Terms do not transfer ownership of any intellectual property.

8. Service Availability

We strive to maintain reliable platform availability but do not guarantee uninterrupted or error-free service.

Maintenance, updates, and unforeseen technical issues may temporarily affect platform availability.

9. Limitation of Liability

Veriterra is provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Veriterra shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the platform.

10. Termination

Veriterra may suspend or terminate access if:

• These Terms are violated.
• Platform misuse is detected.
• Required by applicable law.

Organizations may discontinue use of Veriterra at any time.

11. Changes to These Terms

We may revise these Terms from time to time.

Continued use of Veriterra after changes become effective constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by the laws applicable in the jurisdiction where Veriterra is legally established.

13. Contact Us

If you have questions regarding these Terms, please contact us through the contact information provided on the Veriterra website.

1. Introduction

Welcome to Veriterra ("Veriterra", "we", "our", or "us").

Veriterra is a Waste Intelligence & Compliance Platform that helps organizations digitize waste operations, improve traceability, manage compliance records, and generate actionable waste insights through a centralized platform.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use the Veriterra platform and related services.

By accessing or using Veriterra, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

To provide and improve our services, Veriterra may collect the following categories of information:

a. Account Information

When your organization creates an account, we may collect:

• Name
• Work email address
• Job title (optional)
• Organization name
• Login credentials

b. Organization Information

To support your organization's operations, we may collect:

• Properties or facilities
• Departments
• Source/Area configurations
• Authorized users
• Platform settings

c. Waste Management Data

As part of normal platform usage, Veriterra may process:

• Waste logs
• Waste categories
• Waste items
• Quantities
• Estimated waste costs
• Source/Area information
• Pickup requests
• Collection records
• Recycler information
• Processing status
• Compliance certificates
• Supporting compliance documents
• Reports and analytics

d. Uploaded Documents

Users may upload documents such as:

• Waste manifests
• Pickup confirmations
• Recycling certificates
• Invoices
• Supporting compliance records
• Other operational documents

e. Technical Information

When you use Veriterra, we may automatically collect technical information, including:

• IP address
• Browser type and version
• Device and operating system information
• Login timestamps
• Platform activity logs
• Error and diagnostic logs

3. How We Use Information

Veriterra uses the information described above to:

• Provide, operate, and maintain the platform.
• Record and trace waste movements across your organization.
• Generate reports, analytics, and operational insights.
• Maintain compliance records and supporting documentation.
• Communicate service updates, security notices, and support responses.
• Monitor performance, diagnose errors, and improve platform functionality.
• Protect the platform against misuse, unauthorized access, and fraud.

Veriterra does not sell customer information.

4. Sharing and Disclosure

Veriterra does not sell customer data. Information may be shared only in the following circumstances:

• With users authorized by your organization.
• With service providers who support platform operations and are bound by confidentiality obligations.
• With recyclers, vendors, or partners where your organization initiates or authorizes the exchange.
• Where required by applicable law, regulation, or valid legal process.
• In connection with a merger, acquisition, or transfer of business assets, subject to this Policy.

5. Data Retention

Veriterra retains information for as long as your organization maintains an active account, and thereafter for the period necessary to meet legal, regulatory, and contractual obligations.

Compliance records and supporting documents may be retained for longer where retention is required for audit or regulatory purposes.

Organizations may request deletion of data, subject to these obligations.

6. Data Security

Veriterra applies technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, and loss. These include access controls, authentication requirements, encrypted transmission, and activity logging.

No method of transmission or storage is completely secure, and Veriterra cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, individuals may have the right to:

• Request access to personal information held about them.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Object to or restrict certain processing.
• Request a copy of information in a portable format.

Requests are generally directed through the organization that administers the account. Veriterra supports organizations in responding to such requests.

8. Cookies and Tracking

Veriterra uses cookies and similar technologies to keep users signed in, remember preferences, maintain session security, and understand how the platform is used.

Most browsers allow cookies to be blocked or deleted, though disabling them may affect platform functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date shown at the top of this Policy.

Continued use of Veriterra after changes become effective constitutes acknowledgement of the revised Policy.

10. Contact Us

If you have questions regarding this Privacy Policy or how information is handled, please contact us through the contact information provided on the Veriterra website.